Covert Alert APP IOS FAQ

Different accents and dialects can be interpreted by the speech recognition system differently. It is important to test your keywords to see how you need to spell them, phonetically, for the app to accurately pick them up. We recommend testing using the Covert Messaging feature, i.e. Custom Message One or Custom Message Two and the corresponding Alerts, to save your emergency recording minutes for real emergency situations. It is important to test the Covert Alert app thoroughly in a variety of situations to see how your phone performs.

Covert Alert is a simple, yet powerful, voice-activated emergency app that notifies selected contacts when you are in danger. It also has other valuable features such as covert recording, hands-free text messaging and Live-Streaming to emergency contacts.

When you think you may be entering a situation where you could potentially encounter danger, activate Covert Alert's "Protection Mode" by saying "protect me now." From then on, Covert Alert silently listens for the trigger words you have preselected, then performs various hands-free actions such as sending an emergency alert to contacts you have designated, secretly text messaging, covertly recording, and/or live-streaming the audio to your emergency contacts.

Your contacts will receive a text message, letting them know you are in danger and need help. In that text message, they will also receive a link to view your location in real time, allowing them to travel to your location to intervene and/or alert authorities as well. If you have selected Live-Streaming to Emergency Contacts, their map will have an audio button at the top next to your picture that allows them to listen to the emergency.

You can add up to five emergency contacts on the Sharing Screen . You should choose contacts who you trust, and who you know would act in the case of an emergency.

Utilizing Covert Alert's "Protection Mode" will decrease your phone's battery life at a higher rate due to its use of the phone's audio hardware to provide you the ability to trigger your emergency alert hands-free. Should you need to be protected for an extended period, such as when babysitting or overnight while you are sleeping, we strongly recommend that you keep it plugged in using a charger.

Covert Alert records your surroundings during emergency situations. The recording function automatically triggers at the same time you say your trigger keywords to activate your emergency alert and continues until you manually disable "Protection Mode."

Your recordings are saved on Covert Alert's secure cloud. You may log into your personal cloud on our website. Use the login method, name and password you use for logging into Covert Alert. Recordings are stored on your personal device and on your secure cloud.

When you download, you get the fully featured Covert Alert mobile application, plus fifteen (15) free minutes of recording time and fifty (50) free text messages.

Covert Alert can be programmed to give you a specific response when you trigger your emergency alert under the Settings tab .Select Protection Mode Response to set which type of message you would like to receive.

Covert Alert needs your microphone to listen to your trigger words in an emergency. Covert Alert will only listen when you activate "Protection Mode." The app needs access to your location to be able to provide your emergency contacts with your precise GPS location to intervene or alert the proper authorities of the situation.

Many high-traffic 3rd party security and safety applications leverage call centers to alert authorities of the emergency situations of their users. Unfortunately, over time, the high prevalence of false alarms and frequent inability to offer the person in danger's exact location has driven 911 to de-prioritize these incoming call center queues in favor of individual callers. Covert Alert gives your contacts the ability to call 911 directly and provide them with your precise location.

Once logged in, Covert Alert begins listening even when the screen is turned off, but the phone remains on. Covert Alert is designed to work in the foreground, background, and lock screen mode.

Tap on the settings icon on the bottom bar, then under Account settings click on Delete My Account. In the new screen called "Account Deletion", please read the message and click on the Continue button, a pop up will appear asking you for your password. Type your password and hit the Delete button. Now, your account is deleted.

Unfortunately, like any app, Covert Alert will cease functioning when the phone is turned off.

No. Covert Alert only begins tracking your location when an emergency alert has been triggered. Note: Covert Alert will continue to track your location from that point until you log out of the app. Your location is still being tracked after you manually disable "Protection Mode." Should someone else gain access to your phone in the event of an emergency and end Protection Mode, this allows loved ones and authorities to continue to find you.

Covert Alert may be activated manually by simply tapping the Protect Me Now button, then pulling the Covert Alert icon down and then the SOS icon down which manually sends the emergency alert.

No, you may set up your phone so when your iPhone is on you may say, “Hey Siri” "Protect Me Now", or any word or phrase you want to use. This will log you into the app and begin listening for your keywords set for an emergency, totally hands free. It is easy to setup in your Shortcuts App.

Please take a few minutes to read the two policies. When you subscribe to Live Streaming, there are 2 cases in which you are giving us authority to provide the recording of your emergency to law enforcement without court orders. Death and/or incapacitation of the user when the user cannot speak for themselves. This is done only to help speed up the solving of the crime committed against our user. If your emergency is so serious that either of the two things happen, Covert Alert wants to assist law enforcement in quickly apprehending the criminal.

On the More Features tab, we have provided an Invite Friends tab where you may invite up to 5 friends at a time. They will receive a text message from you asking them to review Covert Alert.

There are two printable user guides, a short form and a long form. The short form version covers basic set up instructions for Covert Alert, and the long form versions covers all features included in Covert Alert.